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We want to ensure that your rights as a consumer are protected.
Below, you will find an easy to reference consumer guide
that helps you.
Auto Body Repair Consumer Bill of Rights
1. YOU HAVE THE RIGHT TO SELECT THE COLLISION REPAIR FACILITY
OF YOUR CHOICE.
2. YOU SHOULD EXPECT AN ITEMIZED WRITTEN ESTIMATE AND INVOICE.
THE ESTIMATE AND THE INVOICE MUST INCLUDE AN ITEMIZED LIST
OF PARTS AND LABOR ALONG WITH THE TOTAL PRICE FOR THE WORK
PERFORMED. THE ESTIMATE AND INVOICE SHOULD ALSO IDENTIFY
ALL PARTS AS NEW, USED, AFTERMARKET, RECONDITIONED, OR REBUILT.
3. BE INFORMED ABOUT COVERAGE FOR TOWING SERVICES. UNLESS
THE INSURANCE COMPANY HAS PROVIDED AN INSURED WITH THE NAME
OF A SPECIFIC TOWING COMPANY PRIOR TO THE INSURED’S
USE OF ANOTHER TOWING COMPANY, THE INSURANCE COMPANY MUST
PAY ALL REASONABLE TOWING CHARGES OF THE TOWING COMPANY
USED BY THE INSURED.
4. BE INFORMED ABOUT THE EXTENT OF COVERAGE, IF ANY, FOR
A REPLACEMENT RENTAL VEHICLE WHILE A DAMAGED VEHICLE IS
BEING REPAIRED.
5. BE INFORMED OF WHERE TO REPORT SUSPECTED FRAUD OR OTHER
COMPLAINTS AND CONCERNS ABOUT AUTO BODY REPAIRS.
If you have any questions about your rights, be sure to
ask one of our representatives. At Joe Hudson's Collision
Centers, we are always ready to help our customers and answer
any questions.
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